FAQ

When is the event?
Sunday, 26th February, 2012

Where is the event held?
There are two ride distances to choose from; Devonport to Strahan - 219km and Cradle Mountain - 139km.

How do I enter?
Entry is online.  Click here to enter.

When do entries open?
Entries open 2nd August, 2011
When do entries close?
Entries close at midnight on 20th February, 2011. 

How much does it cost to enter?
Entry is $185.00.

What does my entry fee pay for?
Our event proudly supports the Make-A-Wish Foundation by raising awareness of its cause and donating a percentage of each entry to assist them in their vital work of granting wishes to sick children and their families.

As well as fund raising for our charity, we want to provide participants with real value for money.  This is what you will receive for your entry fee:-

Numbering kit
Luggage Tag
Plastic Bag
ID Wrist Band(s)
Finisher’s Gift
Cycling cap
Cycling pouch
Post event massage
On course catering
Your individual time up on the website
Cycling Jersey
(Knicks also included if you register before 1st December, 2011.  Otherwise, may be purchased via our website.)

SPonsors

Timing

As the event is not a race, timing is not really necessary.  However, your safety is our number one priority, so for this purpose, as well as for your own information  we will manually time the event and set up critical safety and timing check points along the course to ensure we are aware of your progress throughout the day and that you cross the line by cut off time.

Can I register now and pay later?
No, payment is required when entering.  Your entry will not be processed until payment is received.
How will I know if I am entered?
Online entrants will receive an electronic invoice, If you have not received an email or your name has not appeared on the Official Entry List within 10 days of registering, contact us at kim@puretasmaniacyclechallenge.com.au .   Click here to see the Official Entry List.

How do I get my event pack?
Packs need to be collected when checking-in on Saturday 25th February, at the Devonport Surf Life Saving Club between the hours of 9.00am – 5.00pm  


What will I receive in my event pack?
Your pack will contain the following:-
Cycling Jersey (free Knicks also if you register be 1st December)
Cycling cap
Bike Number
Helmet Number
Bib Number (to be pinned to the back of your jersey)
Luggage Tag
Plastic Bag
ID Wrist Band(s)
Sponsor promotional products

How do I change my entry form details?
To change any of your details on your entry form simply email us at kim@puretasmaniacyclechallenge.com.au  with the applicable changes.
Can I change distances?
Yes.  You can change distances at any time.  Please email us at kim@puretasmaniacyclechallenge.com.au with the applicable information and be sure to confirm with officials at check-in that we have the updated information for timing purposes.
Can I get a refund on my entry fee?
Yes, refunds will be granted in the instance of a medical matter up to 6pm of the 16th February 2012 and will only be issued when supported with a medical certificate.  Please note that a $10.00 cancellation fee will apply.   

We understand that injury can occur closer to event day, but by this stage your event packs, event gift, timing chips, volunteers, SES, on course refreshments, police presence, etc. have already been arranged and paid for.  We cannot get a refund on these items so therefore cannot offer one to you.

Can I transfer my entry fee?
Entries can be transferred to another person by written request via email to kim@puretasmaniacyclechallenge.com.au before 6pm on the 16th February, 2012.  

Please note: Transfers are ONLY valid for the year of the event.

Where can I park?
Please see parking information in the Event Manual.


How can I get to Cradle Mountain and back to Devonport if I don’t have a car?
You have the option of purchasing tickets for bus services when registering that will be transiting on the Saturday between Devonport and Cradle Mountain as well as from Strahan back to Devonport via Cradle Mountain on the Monday after the rides. 
Bikes will be transferred via truck.  Please see the Participant’s Manual for more information on fares and timetables.


How many aid stations will there be and what do they stock for my nutritional needs?
There will be 6 aid stations, all with medical staff, toilet facilities, rubbish bins and stocked with various nutrition and hydration products.  Course markers and product information is detailed in the Event Manual, which can be downloaded.  Lunch will also be provided at the designated lunch stop in Rosebery.

What other meals are provided for?
No other meals are catered for in your entry fee.  However, the After-Burn BBQ post function event will be staged at the finish line in Strahan which you can purchase tickets for when registering.  Cost is $25.00 p/p and can be purchased for family members also.  The menu can be viewed under the “Functions” tab. 

You also have the option to purchase breakfast vouchers at both Cradle Mountain Chateau and Strahan Village at a discounted rate during the online registration process.   You will be issued wrist bands in your event pack if you select this/these options.

Can my family follow me in their car?
Yes, but please be aware that Tasmania Police request family members abide by normal traffic rules and speed zones when following cyclists along the route to avoid causing delays to general traffic flow, i.e. in the instance of an incident with a loved one, you must indicate and pull over to the side of the road to allow traffic to pass and take due care when within range of the cycling pack. 

Will the course be clearly marked?
We suggest you view the course maps on the website (under Maps) so you have a good idea of the course layout.  However, there will be plenty of support vehicles on the course throughout the day as well as lead and tail vehicles.  There will also be plenty of signage in high risk areas alerting you of any road hazards up ahead.

Will there be many toilets on the course?
Yes, there will be toilets at the start line, every food zone and the finish line.

Can I use my iPod/MP3 Player?
No.  Our event is conducted on an open course with normal road rules applying so you need to be aware of traffic around you at all times. 


Can I use Tri-bars?
Yes, but under no circumstances are you to ride with tri bars while riding in a group/pack.  Failure to comply with this rule may result in you being removed from the event.  

Will there be first aid available?
Yes, there will be fully qualified medical officers on the course, both mobile and stationary units as well as at the finish line.


Will photos be taken along the course?
Yes, there will be photos taken throughout the day and you will be notified via email when images are available to view and how you can go about purchasing one within a few days of the event.   


When will results be on the website?
We will endeavour to have results online by Sunday evening.

 Event Volunteers
There will be over 100 volunteers on the course from a variety of local community groups to ensure your day is enjoyable.  Please communicate any issues or support needs to a volunteer in an amicable manner and they will do all they can to assist you. Each volunteer will have mobile communication during the day and will be in contact with the ECC at all times. 

Please remember that volunteers help to make the event happen; if not for our volunteers kindly donating their time and services you simply would not have the opportunity to participate at all.   For this reason we encourage you to THANK them whenever you have the opportunity. Please take the time to do this.